A drawing in red tones with background pattern of minimalist plastic bags floating in the air; in the foreground a reusable bag, collecting some of these 1-time use bags.
A drawing in red tones with background pattern of minimalist plastic bags floating in the air; in the foreground a reusable bag, collecting some of these 1-time use bags.
What kind of research future do we want to see?

The core idea behind open government data is a simple one: public data should be a shared resource. It is valuable not only to the government departments that collect it, but also has value for citizens, entrepreneurs, researchers, and other parts of the public sector.

- Ways open data is used, POSE

Disposable research

Across the government of Canada, research activities are a big part of decision-making. …


Capture d’écran de la bannière sur la plateforme GCpartage. Main d’une femme qui tape au clavier d’un portable.
Capture d’écran de la bannière sur la plateforme GCpartage. Main d’une femme qui tape au clavier d’un portable.

Recherche et développement pour la plateforme

Ce que l’on a découvert et ce que l’on a changé

Si vous avez besoin de plus de contexte, lisez un article précédent qui porte sur GCpartage ainsi que sur le lancement du projet de test d’utilisabilité.

Vous pouvez également lire cet article en anglais.

Dans cet article

  • Commentaires et principaux problèmes liés à l’utilisation
  • Résultats quantitatifs
  • Limitations du test d’utilisabilité
  • Observations finales

Commentaires et principaux problèmes liés à l’utilisation

Cinq problèmes ont été remarqués lors des séances de test d’utilisabilité :

  1. Le processus ultérieur à la soumission d’une ressource n’était pas clair pour les utilisateurs
  2. Les utilisateurs, bien qu’ils aient tous lu les instructions, avaient des opinions divergentes sur la meilleure manière dont celles-ci devraient être communiquées
  3. Les utilisateurs ne…


Saisie d’écran du prototype AdobeXD de la page d’accueil de GCpartage. Présentation en noir et blanc avec une grande barre de recherche au milieu de la page sous laquelle il y a deux boutons : l’un pour naviguer, l’autre pour partager le contenu.
Saisie d’écran du prototype AdobeXD de la page d’accueil de GCpartage. Présentation en noir et blanc avec une grande barre de recherche au milieu de la page sous laquelle il y a deux boutons : l’un pour naviguer, l’autre pour partager le contenu.

Recherche et développement pour la plateforme

Aperçu

Vous pouvez également lire cet article en anglais.

GCpartage sera une plateforme publique de partage et de découverte de contenu pour les ressources éducatives libres (REL), développée par l’équipe de recherche et d’innovation en technologie éducative à l’École de la fonction publique du Canada, en partenariat avec eCampusOntario.

L’objectif de la plateforme est d’appuyer les professionnels de l’apprentissage à créer des expériences d’apprentissage de qualité. Elle est conçue pour appuyer deux tâches primaires :

● trouver du contenu d’apprentissage à réutiliser

● partager des ressources d’apprentissage avec la communauté mondiale de l’apprentissage.

Objectifs des tests d’utilisabilité

Avant de lancer la plateforme, nous voulions nous…


Screenshot of the banner on GCshare platform. Woman’s hand typing on the laptop.
Screenshot of the banner on GCshare platform. Woman’s hand typing on the laptop.

Platform research & development

What we discovered and changed

If you need more context, read an earlier article about GCshare and how this usability testing came about.

You can also read this article in French.

In this article

  • Main usability issues and insights
  • Quantitative findings
  • Usability test limitations
  • Closing thoughts

Main usability issues and insights

There were 5 main issues observed during the usability testing sessions:

  1. Process of what happens after the resource is submitted was not clear to users
  2. Not everyone agreed on the best way to provide instructions, even though everyone read them
  3. Users did not recognize where to take important actions
  4. Process for sharing bilingual content was missing from the workflow
  5. Users missed resources…


Saisie d’écran du prototype AdobeXD de la page d’accueil de GCpartage. Présentation en noir et blanc avec une grande barre de recherche au milieu de la page sous laquelle il y a deux boutons : l’un pour naviguer, l’autre pour partager le contenu.
Saisie d’écran du prototype AdobeXD de la page d’accueil de GCpartage. Présentation en noir et blanc avec une grande barre de recherche au milieu de la page sous laquelle il y a deux boutons : l’un pour naviguer, l’autre pour partager le contenu.

Platform research & development

What it looked like

You can also read this article in French.

GCshare will be a public content sharing and discovery platform for open educational resources (OERs) developed by the Educational Technology Research and Innovation team at the Canada School of Public Service in partnership with eCampusOntario.

The platform’s goal is to support the learning professionals in creating quality learning experiences. It is meant to support 2 primary tasks:

  • Find learning content to reuse
  • Share learning resources with the global learning community

Usability testing objectives

Prior to launching the platform, we wanted to make sure that our users would be able to complete the 2 primary tasks…


Close up photograph of red berries on a branch covered in frost.
Close up photograph of red berries on a branch covered in frost.
Photo by Galina N on Unsplash

Mindsets & skills

​Accessibility is for everyone. Some need it always; it’s a basic need. Others will need it urgently for some periods of time. And others will appreciate it without noticing.

Designing open educational resources (OERs) with accessibility in mind is a gift of resiliency. It’s a gift to those who have diverse needs, to learning professionals who wish to reuse your resources, and to your future self.

Design for all seasons of life

In Canada, we have four seasons: winter, spring, summer and fall. If you think that only some people have disabilities, consider seasons of life. We all experience them. Some are predictable, like aging. Others…


The basics

What is it?

Photo of undulating, white library shelves.
Photo of undulating, white library shelves.
Photo by Fahrul Azmi on Unsplash

What we know about openness in government

If you know of the Government of Canada Digital Standards, you probably know of the emphasis on

  • working in the open by default
  • using open standards and solutions
  • collaborating widely

You also may have heard of

But have you heard of open access and open education?

Open educational resources — a definition

The term open education emerged between 2001–2002, influenced by the MIT OpenCourseWare project.

Open educational resources (OER) are freely accessible, openly licensed text, media, and other digital assets that are useful for teaching, learning, and assessing as well as for research purposes

Main…


A tiled collage of 9 black and white images showing every-day life from different angles and perspectives.
A tiled collage of 9 black and white images showing every-day life from different angles and perspectives.
Images from Unsplash; Sean Benesh, Charles Deluvio, Geran de Klerk, Dave Michuda, Artem Maltsev, Laura Connelly, Tony Sebastian, Jessica Delp, Keisuke Higashio.

This article is Part 2/2 series. Part 1 covers the basics of ecosystems thinking. Part 2 shows what it could look like in action using the context of recycling:

  1. Recycling ecosystem — Kate’s story
  • Kate’s journey at a glance
  • What Kate does
  • What Kate did not know
  • What Kate did not do
  • What’s the point of the story

2. What can we learn from the recycling ecosystem story through mapping

  • Actors map
  • Actors map seen from a different perspective
  • Information flow map
  • Closer-look-at-actors map
  • Causal loop diagrams

3. Now what?

This is an exploratory simulation based on a real story…


A tiled collage of 9 black and white images showing every-day life from different angles and perspectives.
A tiled collage of 9 black and white images showing every-day life from different angles and perspectives.
Images from Unsplash; Sean Benesh, Charles Deluvio, Geran de Klerk, Dave Michuda, Artem Maltsev, Laura Connelly, Tony Sebastian, Jessica Delp, Keisuke Higashio.

This article is Part 1/2 . Part 2 shows what ecosystems thinking could look like in action. Part I covers the basics:

  • What is an ecosystem
  • Why is ecosystems thinking important
  • How to map ecosystems
  • What to do with ecosystems
  • Ecosystem resources

Interconnectivity, wicked problems and empowered citizens are all driving governments to change the way they work. The systemic nature of today’s challenges makes this task much more complex than the government reforms of previous generations. […] To engage the vastly more complex problem sets of this century, systems approaches will have to supplant traditional capabilities.

From Transactional…


How to design effective public sector content.

Doodle of the content design ecosystem presented as a ocean with many layers and a boat floating on top.
Doodle of the content design ecosystem presented as a ocean with many layers and a boat floating on top.

There are many heuristics and principles for creating good content. Some are created from a UX perspective, others from a content marketing point of view. They range from very long to very concise ones. I reviewed a large handful of these resources (listed at the end of the article) to distill them to something that could be used to create quality content in government and non-profit sectors.

These principles or lenses are meant to help public sector employees who are starting out in content design or those already practicing in this area and looking for a framework to help explain…

ksenia cheinman

:: digital content specialist — passionate about open learning + inclusion + collaboration + systems + stewardship + learning design + reflective practice ::

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